All employees need to learn about the concepts of shrink, OOS items, markdowns, and write-offs. In a convenience store, inventory control is part of everyone’s job. Make sure they understand what you’re saying when you talk about dayparts, BIBs, and keeping the open deck cooler stocked and fresh. If your convenience store offers foodservice, you can’t afford to have employees who don’t know their way around foodservice terms. That’s why they need to know what terms like SKU, UPC, and PLU mean, just to name a few. How your employees perform their duties at the register has a direct impact on customer satisfaction. Will your new employees know what to do when they’re asked to face the shelves? Will they know what a planogram is when they’re asked to follow it? Comprehension of terms related to merchandising and promotions have a direct correlation to your inside sales. Drugstore Explore drugstore retail solutions and planogram layouts for makeup, consumables, toiletries and more. Employees need to understand acronyms like EMV and PCI-DSS as well as security risks such as skimming and marketing ideas such as beacons. Use the convenience store 3D model to test the performance of snacks, drinks, and other supplies that would be in a gas station. Technology plays a significant role in how well your team can serve customers and make sales. N Fuelįuel sales are a huge part of your business, but will new employees understand how they can impact sales and service at the pump? Misunderstanding terms like canopy, MDP, and forecourt could lead to dissatisfied customers outside your store who never even bother to check out what you have available inside. This section includes language that helps improve customer service and sales. To do that, they need to know what terms such as customer-facing activities and cash wrap mean. N Sales & ServiceĪ big part of a convenience store employee’s job is making sales and serving customers. Like all industries, we have our own language that new employees may need some help understanding. Millions of customers each day visit convenience stores across the country for our unique set of products and services.
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